Provide Feedback

The satisfaction of our customers is crucial to the success of our business. As a high-performing company in the field of deformulation analysis, Alfa Chemistry constantly strives to ensure that our services maintain superior quality, remain affordable, and meet our customer's exact needs. In an effort to continue this trend and excel in our customer service, we are launching a comprehensive customer satisfaction survey. Your feedback is extremely important to us as it helps us to identify areas for improvement and ensure that we continue to meet your needs and expectations. We kindly ask you to take a few minutes to complete this customer satisfaction survey. Your responses will remain confidential and will be used solely for the purpose of improving our services. Thank you in advance for your participation.

Customer Feedback Form

Questions	Customer Ranking Please select a number on a scale of 1-5 and rate the following; where 1 is "poor" and 5 is "excellent".					Additional Comments
How satisfied are you with our overall services?	1	2	3	4	5
How would you rate the quality of our deformulation analysis services?	1	2	3	4	5
Did the results of our analysis meet your expectations in terms of precision and accuracy? If no, where did we fail?	1	2	3	4	5
Do you find our reports clear, comprehensive and understandable?	1	2	3	4	5
Would you say that our services have been efficient in solving your problems or meeting your needs?	1	2	3	4	5
Were you satisfied with the time we took to complete the analysis?	1	2	3	4	5
How satisfied are you with our communication and support during the testing process?	1	2	3	4	5
How efficiently do you think we handle any issues or problems that arise during the testing process?	1	2	3	4	5
Do you find our pricing to be fair for the quality of service provided?	1	2	3	4	5
How satisfied are you with the expertise and knowledge of our team members?	1	2	3	4	5
If you use our web portal, how would you rate your overall satisfaction with its user-friendliness and efficiency?	1	2	3	4	5
How do you rate our service in relation to other testing laboratories you have used?	1	2	3	4	5
How likely are you to recommend our services to others?	1	2	3	4	5
What areas do you think we need to improve in, and what suggestions do you have for us?	-	-	-	-	-
The survey can be conducted anonymously, but providing your name / company / contact email would be beneficial for us to tailor our efforts to meet your specific needs. Name:       Company:        Email *:

SUBMIT

Please kindly note that our products and services are for research use only.